FAQ's

 

Item Availability/ Will you restock? ✩ 

 

Please note items created are either made to order or 1 of 1s with limited, small quantities. As these are all handmade I may not restock all of the designs! This is to ensure our work stays fresh and innovative, where each piece marks a point in the creating & designing process!

 

 

How long will it take to get my item? ✩

 

Please allow 2-4 weeks for made to order items to be created and shipped as items are worked through in chronological order. Items will be posted as soon as they are complete.

 

1 of 1 items will be shipped 1-3 days after order is placed. 

 

Once your order has been shipped, you will receive an order confirmation with a tracking number. Please also check your junk mail! 

 

 

Where do you ship to? ✩

 

We ship worldwide from LONDON UK, with tracked shipping.

Shipping costs are calculated at checkout.

 

• Local postage can take up to 2-5 working days

• International postage can take up to 5-7 working days 

 

*Please note that this does not account for postal delays. Additional taxes and duties may be applied based on your location. We are not responsible for any changes or returns/refunds due to unpaid fees.

 

 

How do I care for RAWXTAN pieces? ✩

 

As these pieces are handmade the general rule is to hand-wash with cool/luke-warm water with a light detergent and allow to air dry.

 

The Kai Fur-Trim Jackets are DRY CLEAN ONLY*

 

For air drying, laying on a flat surface is preferred to avoid overstretching.

 

Please DO NOT TUMBLE DRY these pieces!

 Please be aware that if you tumble dry the clothing where instructed not to, the fibres will shrink/overstretch!

  

Can I order a custom piece? ✩

 

 Yes! If you would like a specific custom sizing or want a bespoke custom design please send a DM via Instagram - @rawxtan

 

Returns/refunds? ✩

 

As pieces are made to order and 1 of 1s, we do not accept refunds or returns. We do not accept refunds due to incorrect sizing. Please use our Size Guide before purchasing.

All sales are final. The items are quality checked and photographed before shipping. Please see our refund/return policy below for more details.

 

Any other questions? ✩

 

Drop an email to rawxtan@gmail.com, use Contact Form below or send a DM via Instagram - @rawxtan.